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Training & Support

World class training & support from highly trained and experienced ZPI experts.

Training

ZPI offers both onsite and remote system training.

Training programs are customized and structured to meet the needs of each and every customer.

Onsite training sessions are ideal for facilities implementing their first ZPI system. They typically combine classroom hands-on training with at-the-line Q & A and discussion.

Remote, online training sessions are ideal for users located at non-production facilities or for multi-location customers that require access to ZPI systems operating on multiple filling lines in multiple facilities.

They are also effective for facilities that already use ZPI on one or more production lines.

Customer Support

After your ZPI system is up and running post-installation support is essential to your success.

That is why 100% of ZPI’s customer support is provided by highly trained and experienced ZPI experts. In many cases, a member of your ZPI integration team will be actively involved in your post-installation support.

Unlimited technical support is provided as part of the annual ZPI maintenance contract. This annual contract provides for technical support as well as all software upgrades and updates.

Requests for ZPI technical support can be made by e-mail or telephone.

When received, every request is assigned to a ZPI expert. The assigned ZPI expert takes 100% ownership of the request and follows the request through to closure:

  • ✔ No help desk answering services.
  • ✔ No third-parties.
  • ✔ No hand-offs.
  • ✔ No “let me transfer you…”
  • ✔ Just, fast, accurate and thorough technical support.

When appropriate and authorized by the customer, ZPI experts use remote access through customer controlled Virtual Private Networks (VPN) to provide real time technical support. This capability enables fast, effective resolutions in as little as 30-minutes.

Our support hours are from 6 a.m. to 5 p.m. EST, Monday-Friday.

Subject Matter Expert Consulting Support

Need expert support for data analysis or continuous improvement (CI) projects but can’t add headcount?

ZPI Consulting Support is here to help.

ZPI’s team of experienced Six Sigma Black Belts and Green Belts is available to consult on metrics, reporting formats and analytic techniques to help users get the most out of their systems.

They are also available to assist with Continuous Improvement projects as team members or simply advisors. Their CI experience and expertise includes project definition, plan development, problem diagnosis, problem solving and project execution.

The ZPI team has over 100+ person years of experience working with customers to report, analyze and interpret production line performance data and to integrate ZPI systems into continuous improvement projects.

ZPI consulting services are an affordable, fee-based alternative to adding headcount to your team.

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